Help and Advice
You can contact the following not-for-profit organisations for free, confidential and impartial debt advice, or for details of where to get such advice in your area.
StepChange Debt Charity
For debt advice throughout the UK phone 0800 138 1111 or visit www.stepchange.org
For advice and information on debt and other topics, visit your local Citizens Advice Bureau (address in the phone book) or go to www.adviceguide.org.uk
(England & Wales), www.cas.org.uk
(Scotland) or www.citizensadvice.co.uk
If you live in England, Wales or Scotland phone 0808 808 4000 or visit www.nationaldebtline.co.uk
for debt advice and information.
Money Advice Scotland
If you live in Scotland, phone 0141 572 0237 or visit www.moneyadvicescotland.org.uk
to find contact details for debt advice in your local council area.
Money Advice Service
For free, unbiased and easy-to-access money tools, information and advice, including how to access independent, free debt advice services, visit www.moneyadviceservice.org.uk
or phone 0300 500 5000 to speak to a Money Adviser.
Member centres offer debt advice to the public, some providing specialist advice for minority ethnic and refugee communities and people with disabilities. For further information phone 0207 469 5700.
Royal British Legion
If you are in the military then please consider the advice that can be provided by the Royal British Legion.
Benefits and money advice service.www.britishlegion.org.uk/bma
Legionline – 08457 725 725
You can also contact the Financial Ombudsman Service if you have a complaint that you cannot resolve with your lenders, please see below contact details.
Financial Ombudsman Service
Phone 0845 080 1800 or visit www.financial-ombudsman.org.uk
Useful Document Links:CFA Code of Conduct
Good Practice Customer Charter for Payday and Short Term Loans
If you are experiencing any additional financial hardship and need to speak to Cheque Centre directly contact us at:
Call - Cheque Centre Customer Service – 0131 610 0482
Lines are open Monday to Friday. 9:00am – 5:00pm GMT