General FAQ’s
Q. What are your opening hours?

Most of our stores are open Monday to Friday 9.00am – 5.30pm, and Saturday 9:00am – 5:00pm. However please note that some of our larger stores have extended opening hours and also opening hours may vary on national public holidays.

Please call or visit your local store to confirm what times they are open.

Q. Can customers contact the stores by telephone?

Yes, our store staff are very happy to deal with customer queries over the telephone. Please refer to the store locator to find the telephone number of your local store.

Q. Can customers contact the stores by letter?

All written communications should please be sent to:
Store Services Team
Cheque Centre Limited
Ratho Park,
Station Road,
Newbridge,
Edinburgh,
EH28 8QQ.

Q. Can I contact your Collections Department?

Yes, please contact our Collections Department Monday to Friday 8:30am – 5:00pm, Saturday 9:00am – noon. You can phone us on 0131 442 7080 or alternatively you can email collections@chequecentre.co.uk

Q. What happens if I can’t repay?

We are committed to treating customers sympathetically and positively when they are experiencing difficulties, and will do our best to help those who are having problems with their debts. If you are worried:

  • you may be starting to have financial difficulties
  • are already having problems with your debt
  • your circumstances have changed and you can no longer afford to repay your debt

it is important that you speak to us as soon as possible. If you do so we will do everything we can to help you solve your problems.

There are also a number of Independent organisations that provide free and impartial debt advice:

Citizens Advice – For advice and information on debt and other topics, visit your local Citizens Advice Bureau (address in the phone book) or go to www.adviceguide.org.uk

StepChange Debt Charity – For debt advice throughout the UK phone 0800 138 1111 or visit www.stepchange.org

AdviceUK – Member centres offer debt advice including specialist advice for minority communities and people with disabilities. For further information phone 0300 777 0107

Mental Health & Stress – Financial problems can affect your mental health. There are a number of organisations who can help you through this difficult time:

  • The NHS may be able to help anyone suffering with stress due to money worries. Please
    visit NHS Live well on a budget for more information.
  • Mind is a leading mental health charity for England and Wales. Please visit mind.org.uk for
    more information.

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Sell Gold FAQs
Q. What kind of gold do you buy?

We accept all yellow gold, including damaged and broken items. Please note we do not accept gold plated items or costume jewellery.

Q. How can I find out how much my gold is worth?

Simply bring your gold into your local Cheque Centre store where we will weigh it and give you a free valuation.

Q. Do you buy other precious metals, including platinum?

No, at the moment we only buy gold.

Q. Do you buy jewellery containing stones?

While we will accept gold jewellery containing stones, the stones will not be considered in the price we offer you. The weight of all stones will be estimated and subtracted from the overall weight and a value for the gold only will be given.

Q. Do I need to bring any I.D. with me to sell my gold?

Yes, I.D. should be either one form of photographic and/or contain your original signature, plus current proof of address by way of an original consumer bill for say electricity.

Q. What happens if I change my mind and I want my gold back?

Unfortunately, we are not able to sell your gold back to you once the transaction has been completed. Please make sure you are 100% certain before you sell your gold to us, or perhaps consider our Pawnbroking Service instead.

Q. How much gold can I sell to you?

There is no limit on the amount of gold you can sell to us.

Q. Can I sell you my gold online?

No, this service is only available in your local Cheque Centre store.

Q. Will you test my gold?

Yes, our store staff will test all gold before the sale is finalised. The chemicals used to test the gold may leave a mark on it, so please be 100% sure you want to sell your gold to us before giving it to the store staff for testing.

Q. Do I need to post my gold away?

No, the transaction is carried out instantly in Store.

Q. When do I receive the money for my gold?

If you accept our price, we will give you the cash straight away.

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Money for Mobiles FAQ’s
Q. How can I find out how much my mobile is worth?

Simply bring your mobile into your local Cheque Centre store and we will give you a free valuation.

Q. Do you buy mobiles that are damaged/faulty?

Yes we can offer a value for a mobile that is damaged/faulty. However, the price will be lower than if the mobile was in good working condition.

Q. What happens if my mobile is not worth anything?

If you do not want to keep the mobile, we can recycle it for you free of charge to help protect the environment.

Q. Do I need to bring any I.D. with me to sell my mobile?

Yes, I.D. should be either one form of photographic and/or contain your original signature, plus current proof of address.

Q. Do I need the box, charger or booklets to sell my mobile?

No, all we need is the handset. We do ask that the mobile is charged slightly so we can check it is working. NB. We will also accept uncharged mobiles for a reduced price.

Q. Do you need the SIM card?

No, in fact we would advise that you remove the SIM card before you sell your mobile as SIM cards can contain personal information. Please also make sure you delete any personal or private information from the mobile handset before you sell it to us.

Q. How many mobile phones can I sell?

There is no limit to the number of mobile phones you can sell to us.

Q. Can I sell my mobile online?

No, this service is only available in Store.

Q. Do I need to post my mobile away?

No, the transaction is carried out instantly in Store.

Q. When do I receive the money for my mobile?

If you accept our price, we will give you the cash straight away.

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Foreign Currency FAQ’s
Q. Are all major currencies available?

All stores normally hold a stock of major currencies, although we cannot guarantee that every store will have stock all the time. However, if we do not have the currency you need we can order it in for you. NB. We require a 10% deposit in Store to secure a future order at that day’s exchange rate.

Please contact your local Cheque Centre store for more details.

Q. Is there a minimum value for purchasing currency?

Yes, the minimum transaction value is £5.

Q. Can I order Foreign Currency online or over the phone?

Unfortunately we do not offer online or telephone ordering at the moment. Please visit your local Cheque Centre store to buy your Foreign Currency.

Q. Where can your rates be seen for both buying and selling?

Please refer to the Foreign Currency page or visit your local Cheque Centre store.
NB. All currency rates are subject to change throughout the day.

Q. Do you charge commission?

No, Cheque Centre offer a commission FREE service for both buying and selling Foreign Currency.

Q. Do you buy back leftover currency?

Yes, we buy back any leftover currency you have at 0% commission.

Q. Do you buy back currency even if it wasn’t bought from you originally?

Yes, we will buy Foreign Currency from you regardless of where it was originally bought from. Again, this is at 0% commission.

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Cheque Cashing FAQ’s
Q. Do you cash all types of cheques?

We will consider all types of Cheques, including personal, wages, giro and solicitors cheques.

Please ask in Store for more information on the other types of cheques we cash.

Q. Will I receive the money instantly?

This is subject to status.

Q. What rate will I be charged?

Please ask in Store for more information on our competitive cheque cashing rates.

Q. Do I need to bring any I.D. with me to cash a cheque?

Yes, I.D. should be either one form of photographic and/or contain your original signature, plus current proof of address. Other forms of I.D. will be considered if you don’t have all of the above.

Q. Can cheques be cashed online?

No, this service is only available in Store.

Q. Do you cash post dated cheques?

This is subject to status, see in Store for details.

Q. Do you cash cheques 7 days a week?

Cheques can be cashed instantly Monday to Saturday at any of our stores nationwide.

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Worldwide Money Transfer FAQ’s
Q. How do I send money using Western Union?

First you will need to complete a ‘To Send Money’ form and give it to a Cheque Centre member of staff along with your I.D. Then you will need to give the member of staff the money you want to send PLUS the transaction fee, and collect your receipt which will have a Money Transfer Control Number (MTCN). Make sure you share the MTCN with the receiver as they may use this number to collect the funds. We will then process the transaction immediately and the money should reach its destination within minutes.

Q. How to receive money using Western Union?

First you need to visit your local Cheque Centre store and quote the reference number given to you by the sender. Then you will need to complete a ‘To Receive Money’ form and give it to the member of staff, along with 2 forms of I.D. If you have the MTCN number from the sender, give it to the member of staff as well. Once your identification has been checked, the money will be given to you straight away.

Q. What do I need to bring with me to send or receive money?

You will need to bring two forms of I.D., one form of photographic and/or contain your original signature plus current proof of address. If you are collecting money you will also need to quote the reference number from the sender.

Q. Is there a charge for transferring money with Western Union?

Yes there is a charge for using this service. Charges vary depending on the details of your transaction, please ask in Store for more details.

Q. Is there a limit to the amount of money I can send/receive?

No, there is no limit to the value you send/receive.
NB. All values are subject to security screening in accordance with Money Laundering Regulation and values of £5k or more are subject to further and more detailed screening.

Q. How can I be sure my money is safe?

You can be sure your Money is safe with Western Union. They are the World’s largest money transmitter and a world renowned Global Brand, offering the highest standards in Money Transfer for 150 years in over 200 countries worldwide.

Q. Do I need a bank account to make a money transfer?

No, you do not need a bank account to use this service.

Q. How long will the transfer take?

Once the transaction has been processed, the money should reach its destination within minutes.

Q. Can I check the status of a WU money transfer?

Yes, please click here to check the status of your money transfer.

Q. Can I make a money transfer on the Cheque Centre website?

No, this service is only available in Store at the moment.

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